HOW ARE YOU DIFFERENT FROM THE OTHER COMPANIES?
In a nutshell, we stand out because we truly care, and we go the extra mile.
Our company's core is built on the principles of prioritizing the well-being of our staff and ensuring the satisfaction of our clients. These values are non-negotiable for us, even when faced with challenges or increased costs. Every decision, regardless of its magnitude, reflects our unwavering commitment to these principles.
This distinctive approach enables us to forge robust, enduring relationships with our employees and clients, ultimately enhancing the overall experience for all parties involved. What distinguishes us is our steadfast determination to bring happiness to everyone we interact with – our staff, our clients, and every other individual we collaborate with.
How do your prices compare to those of other companies?
Our market research has revealed that we may not be the most budget-friendly option available (though we're not the most costly either), but we provide exceptional value. We invest an average of 40 to 50% more time in each property, enabling us to deliver outstanding results for our clients. If you're seeking a seamless, professional, and enjoyable experience with a dependable team, Superb Maids is the ideal selection. This is particularly pertinent if you require top-tier cleaning for your parents' home, your vacation property, or if you demand meticulous and high-quality cleaning services.
WHY DO I NEED PRE-ASSESSMENT?
The purpose of our pre-assessment is to ensure that your home receives the precise cleaning it requires. Our initial approach involved estimating a property's condition based on its size, which was effective in many instances. However, as our reputation for delivering thorough and high-quality cleaning services continued to grow, we started serving clients with diverse and unique requirements.
These properties varied, ranging from those that hadn't been professionally cleaned in a long time to spaces with significant clutter, pet fur, or special surfaces that demanded special attention. As our commitment to providing exceptional cleaning services grew, we recognized the need for a more tailored and precise pre-assessment to meet the diverse needs of our clients effectively.
In our pursuit of consistently delivering exceptional results to our clients, we have introduced the option of in-person pre-assessments. This approach enables us to precisely allocate the appropriate resources and customize the project budget to align with your specific requirements, rather than relying on average conditions.
It's essential to understand that the initial flat rate you receive may be subject to change following the pre-assessment. For instance, if you schedule a standard 3-bedroom, 2-bath home for cleaning, and the pre-assessment reveals a higher level of what we refer to as "life activity" – like having multiple children or pets – we might have to assign extra maids for a longer duration compared to a typical home. Consequently, the cost could increase to account for the additional resources required to ensure a thorough cleaning.
On the other hand, your property could be larger, but the pre-assessment might reveal that most of it isn't frequently used and lacks significant dust, clutter, or complex cleaning requirements. In this case, we would need fewer maids and less time for cleaning. As a result, after the pre-assessment, your estimate could be adjusted downward.
In both scenarios, our goal is to uphold transparent and proactive communication. This ensures that you are well-informed in advance, enabling you to engage in discussions about the cleaning scope and budget. This empowers you to make informed decisions before the cleaning process begins.
DO YOU HAVE MILITARY, SENIOR, OR OTHER DISCOUNTS?
On occasion, we do offer discounts. However, our pricing primarily hinges on the time needed for our team to perform a thorough cleaning of your home. Building strong, enduring relationships with our clients and ensuring adequate time for each cleaning session is essential for delivering top-notch quality. Striking a balance between fair compensation for our team and providing outstanding service can be challenging, particularly on a limited budget.
We are dedicated to offering both quality work and fair pay. Nevertheless, we acknowledge that certain situations can be exceptionally challenging. If you are facing significant hardships, compelling circumstances, and truly cannot afford our services, please do not hesitate to contact us. We frequently provide our services for free to individuals grappling with loss, major life changes, or medical challenges. This is made possible by maintaining standard pricing for our other clients.
Our objective is to be empathetic and supportive in times of need while upholding our commitment to delivering exceptional service to all our clients.
DO YOU OFFER SPECIAL RATES OR SERVICES FOR VACATION RENTAL OWNERS?
Yes, we offer special rates and services tailored to vacation rental owners. Our team has significant experience in providing cleaning services for vacation rentals listed on platforms such as Airbnb and VRBO. To get more information about our vacation rental cleaning services and inquire about our special rates, please click here for additional details.
WILL I ALWAYS GET THE SAME CREW?
We will do our best to assign the same cleaning crew to your appointments, but we cannot guarantee it.
Ensuring a consistent cleaning team for your scheduled appointments can be a complex task due to the dynamic nature of our operations. Our team comprises over 40 members serving both new and recurring clients in Orlando. Each team member possesses unique skills and attributes suitable for various cleaning tasks and home environments. Additionally, our clients have busy lives, various commitments, health considerations, and travel plans that can impact their availability.
While we aim to provide you with a team that has previously met or exceeded your expectations, there may be instances when this isn't possible due to the scheduling challenges mentioned earlier. Our ultimate goal is your satisfaction, and we understand that having a consistent team can enhance your experience. This consistency is more likely if you can be flexible with your cleaning schedule, emphasize the importance of having a familiar team, and treat our team members kindly.
Many clients have successfully established this arrangement by being accommodating, expressing their preferences, and treating our team members with respect. While we strive to provide you with your preferred team, there may be occasions when another team can also meet or exceed your expectations. We stand firmly behind our work with a 100% satisfaction guarantee. If you find yourself less satisfied with a different team, we will address your concerns and, if necessary, issue a refund. Your satisfaction remains our top priority.
CAN YOU TELL ME MORE ABOUT YOUR HEAVY-DUTY CLEANING?
Our heavy-duty cleaning service is specifically designed to address homes that require a more intensive level of cleaning due to a variety of factors, including:
Long-Term Neglect: Homes that have not received a thorough cleaning for an extended period, possibly several months or even years.
Multiple Residents and Pets: Homes with multiple occupants and pets tend to accumulate more dirt and debris, demanding a deeper level of cleaning.
Extensive Clutter: Properties with significant clutter on various surfaces that need to be cleared before the cleaning process can begin.
Food Spoilage: Residences with spoiled food leading to unpleasant odors and cleanliness challenges.
Mold Issues: Homes affected by mold, which necessitates specialized cleaning and treatment.
Fur and Grease Buildup: Surfaces, including walls and appliances, covered in fur, grease, or other substances.
Disconnected Utilities: Homes where essential utilities like water or electricity may be disconnected, making effective cleaning more difficult.
Animal Waste: Residences with indoor animal waste that requires thorough cleaning and sanitization.
Persistent Odors: Homes with strong and persistent odors, often related to animals or smoking.
If your home falls into this category, our team will conduct an assessment upon arrival and present you with three available options:
a) Standard Cleaning: In this choice, we allocate the expected time, or potentially a bit more, in comparison to a standard home cleaning. We focus on addressing the specific areas that hold the highest importance to you.
b) Heavy-Duty Add-On: You have the flexibility to select our "heavy-duty" add-on prior to the service, which incurs an extra cost. This choice enables us to arrive better prepared with specialized equipment, additional supplies, an expanded staff, and an extended timeframe to effectively address the extensive cleaning requirements of your home.
c) Cancellation: If you determine that the comprehensive cleaning needed is not practical for your situation, you can opt to cancel the job without incurring any charges.
These options offer flexibility to align with your preferences and your home's condition, guaranteeing that you receive the level of cleaning that best matches your requirements.
WHY DO I HAVE TO PAY NEARLY THE FULL PRICE EVEN IF TWO BEDROOMS DO NOT NEED TO BE CLEANED?
Our pricing structure is primarily based on the overall size of the house, which is typically determined by the number of bedrooms. While it may appear that no single-bedroom discount is applied for bedrooms that don't require cleaning, there is a rationale behind this approach. (Please note that we do offer a $10 discount for each bedroom that doesn't need cleaning).
Our pricing system relies on flat rates corresponding to an estimated home size, which is most conveniently measured by the number of bedrooms. For example, a 3-bedroom home generally necessitates a team of two maids for approximately three hours to ensure a high level of cleaning quality.
Consider a situation where you opt not to have two out of three bedrooms cleaned and instead book it as a 1-bedroom home. In this case, we would assign one maid and allocate around 2-3 hours for the cleaning. However, upon arrival, the maid might discover that there's more work to be done than initially expected. For instance, there could be additional bathrooms, a larger kitchen, and more spacious living areas to clean, all of which typically require more effort than bedrooms.
To uphold our commitment to delivering thorough cleaning and exceptional value, the maid would need to spend 5-6 hours on the cleaning, potentially leading to fatigue, reduced performance, and even potential delays for the next appointment.
Our foremost objective is to provide top-tier cleaning services that exceed the standards of other cleaning companies and even renowned hotels. If at any point you believe that your experience falls short of your expectations, please be aware that we are dedicated to addressing the situation, ensuring your satisfaction, and potentially offering a refund as part of our 100% satisfaction guarantee.
Considering these factors, we strongly recommend selecting the accurate size of your home during booking and specifying any unique requests or discount considerations in the comments section. We meticulously review each comment and are committed to providing fair and responsive service.
HOW MANY MAIDS DO YOU SEND?
We always strive to send an appropriate number of maids to efficiently complete the cleaning job within a reasonable time frame. The number of maids we send depends on the size and complexity of the cleaning task.
For a standard 2-bedroom apartment, the job may be effectively handled by one or two maids. However, for more extensive cleaning tasks, like preparing a 5,000 square foot mansion for a move-in, we may deploy a team of 4-6 experienced cleaning professionals to ensure a thorough and efficient job. Our aim is to provide high-quality cleaning services tailored to the specific requirements of each client.
DO WE HAVE TO BE HOME FOR CLEANING?
It is not necessary for you to be present at home during the cleaning. You can leave a key for us and provide instructions on how to access your property. We will manage the cleaning and ensure the security of your premises upon completion. Your convenience and peace of mind are of utmost importance to us, so you can have confidence in our ability to handle the cleaning professionally, even in your absence.
WHAT ABOUT THE SUPPLIES?
We take pride in our use of effective and environmentally-friendly cleaning supplies. Our team arrives fully equipped with all the necessary cleaning products, which include eco-friendly options like Method and Barkeeper's Friend. Additionally, we employ eco-conscious methods such as steam cleaning to ensure a thorough and environmentally sustainable cleaning process.
However, in cases where eco-friendly products may not suffice to address stubborn stains or severe mold issues, we may present the option of using stronger cleaning solutions. For example, if there are persistent stains or significant mold problems, we may recommend using a more potent cleaning product as an alternative to our standard green solutions. It's essential to note that even when we suggest non-green supplies, they are still safe and come from reputable brands.
If you have specific cleaning solutions or tools that you would prefer us to use in your home, please do not hesitate to communicate your preferences. We are here to accommodate your choices and ensure that your cleaning experience aligns with your expectations. Your satisfaction remains our primary concern.
SO... HOW DOES YOUR ORDERING WORK?
Ordering our cleaning services is a simple and hassle-free process. Here's a step-by-step guide:
Start by filling out the booking form. Just click here.
In less than an hour, one of our amazing staff members will reach out and send you an email to confirm your appointment. They will also verify specific details, such as the size of your home and any special requests you may have.
On the day of your appointment, our professional cleaning crew will arrive at your doorstep and work tirelessly to make it shine.
It's as easy as that! We aim to ensure the booking process is convenient and efficient, allowing you to enjoy a clean and refreshed home without any hassle.
WHAT TIME SHOULD I CHOOSE FOR CLEANING?
You have the flexibility to choose a cleaning time that aligns with your schedule. Once you select a time, we will reach out to you within a few hours during our business hours to confirm your appointment and address any special requests or details. Our aim is to ensure that the timing of your home cleaning appointment seamlessly fits your needs and preferences.
HOW LONG DOES IT TAKE TO CLEAN MY HOME?
The duration of the cleaning service can vary due to multiple factors. Initially, the cleaning process might take longer as we familiarize ourselves with your home and its layout. Subsequent visits tend to be more efficient and quicker.
The time required for cleaning also hinges on the condition of your home. Homes that are consistently well-maintained may need only minor touch-ups or additional services, whereas those with higher activity levels might demand more extensive cleaning.
As a general rule of thumb, cleaning a smaller home typically takes around one to three hours, while a larger home may require two to four hours. If your home has specific cleaning needs that necessitate additional time, we will have a discussion with you and offer suitable options. Our objective is to ensure that your home receives the thorough cleaning it deserves.