ALL BOOKED. WHAT now?
1. We’ll Reach Out
After you've booked your service, our dedicated office team takes great care to review every detail of your request. This includes verifying your home address, assessing your home's size, noting the presence of any pets, and paying attention to any special requests you may have. In cases where it's necessary, we may recommend an in-person estimate to ensure the scope of the work aligns perfectly with your preferences. Once all these details are sorted, you'll receive confirmation that everything is in order, and your appointment is officially confirmed.
To help you keep track of our scheduled date, we'll send you reminder emails and texts – it's the moment when our clients often break into a little happy dance! 😄
2. We Arrive at your place
On the day of your cleaning appointment, our team will arrive at your doorstep, dressed in navy shirts with gold star logos. Each team member is thoughtfully chosen to match the specific needs of your home and is known for their super-friendly demeanor, greeting you with a warm smile.
Initially, they will conduct a brief assessment of your home to ensure they can complete the job within the expected timeframe. If they anticipate that additional time is required, our office will be promptly notified, and we'll reach out to you to discuss available options. Our goal is to make sure everything aligns perfectly with your needs.
Our team is carefully selected for their understanding and intelligence, and we genuinely care about their well-being. While they are at your home, your cooperation in maintaining a comfortable temperature, securing pets (for their safety), and ensuring there are no obstacles such as animal waste or pests is greatly appreciated. Having fewer items around also helps them reach all the areas that require a thorough clean. We truly value your assistance in this regard!
3. We Will Work Our Magic!
At this point, you can place your trust in our ability to take care of your home. We will dedicate ample time to clean, polish, and ensure everything shines. Our approach is filled with care and devotion – imagine us cleaning as if it were our own grandmother's home. That's the level of commitment we bring to every task.
Once our work is finished, our team will present the results to you and ask if you are satisfied with everything. Please don't hesitate to point out anything we may have missed. Despite our best efforts, we're only human and might unintentionally overlook certain details. Your feedback is invaluable in helping us continuously improve as a company.
If you are genuinely content with our service, please let us know – your happiness is our primary goal. While tips are never expected, they are always welcomed. Nevertheless, what matters even more to us is your honest and kind review.
Furthermore, we would be thrilled at the opportunity to serve you as a long-term customer. If you're interested, simply mention it to our team, whether in the field or at our office. We would be delighted to discuss your budget and specific needs and collaborate to maintain the sparkle and care of your home.
4. Enjoy!
Imagine this: The skies part, and even unicorns chime in with a joyful melody.
Here's the uncomplicated part: Your card is charged when you're pleased with the service. Your satisfaction is our trigger.
Now, relish the brilliance of every surface, the crispness of the air, and the precious moments shared with your loved ones.